Shipping Fees
Postage cost will be automatically calculated when you add products to your cart and select your delivery destination. Please ensure that your postal address is correct when placing your order (specifically, please make sure that apartment numbers are included where required), as we are not responsible for orders sent to incorrectly supplied addresses. If your package is returned to us due to an incorrectly supplied address, further delivery costs will be charged to resend your order.
Australia
Please allow 1-2 working days for your order to be dispatched from our Melbourne KIND-LY HQ. You will receive email notification with tracking number as soon as your order is shipped. Delivery times will vary depending on where you live. Within Australia, standard delivery via Australia Post to metropolitan areas usually takes 2-3 working days, whereas deliveries to Perth or regional areas can take up to 5-7 business days.
International shipping
New Zealand
$7.95 standard shipping
North America, Western Europe, Asia & The Pacific
Rest Of World
Please allow 1-2 working days for your order to be dispatched from our Australian KIND-LY HQ. You will receive email notification with tracking as soon as your order is shipped. Delivery times will vary depending on where you live.
International Taxes/Duties
All prices on the website are in Australian dollars and are inclusive of GST. Product prices and shipping prices are subject to change without notice.
Duty and tax thresholds vary from country to country – please check your local customs department for details.
Additional taxes and customs charges are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery. Packages that are returned due to unpaid duties and customs charges, incorrect addresses, being unclaimed or any other reason will not be resent unless you contact us to place a new order.
If your package is returned to us, we reserve the right to cancel your order and refund your original payment, less our actual postage cost (which is more than what we charge customers) and a restocking fee of $5. If you wish for your package to be resent, you must place a new order to enable us to process.
